When Will Your Order Be Dispatched?
As each order is customised and made specifically for you, it will take typically 2-4 business days for it to leave our print and fulfilment centres. If your order contains different products, you may receive your order in separate packages which may be delivered on different days.
When placing your order with Skewed & Bent you’ll have three shipping options: Royal Mail 24, Royal Mail 48 and Courier. Each has its pros and cons, and ultimately it’s up to you which method you ship with.
Recorded (Royal Mail Signed For)
You can select either Royal mail 48 or Royal Mail 24 Tracked services. These are proof of delivery services. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it’s delivered.
- UK – 1 to 3 working days
- EU – 3 to 5 working days
- Everywhere else – 7 to 10 working days
Courier Shipping (DPD Next Day)
This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The ‘next day’ service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer.
- UK – next working day
- EU – 3 to 5 working days
- Everywhere else – 5 to 7 working days
Shipping costs are based on the weight of your parcel, the shipping method and the destination it’s being shipped to. All parcels heavier than 0.6kg (UK) or 0.3kg (rest of the world) will default to DPD as this is the cheapest shipping option. Cost are confirmed at checkout when you select your delivery preference.
What happens if my order doesn’t arrive?
All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed by us. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit.
If your order is shipped with the Royal Mail service we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem.
All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Though if you’d like our help you can let us know using the details below.
If you’d like some help tracking your order, or you need to report a missing parcel, you can get in touch with us through live chat, or by sending our customer service team a message from the Contacts page.
We Deliver To The Following Countries
Austria, Albania, Andorra, Argentina, Australia, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Moldavia, Monaco, Montenegro, Montserrat, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, United Kingdom, Ukraine, United Arab Emirates, USA, Uzbekistan.
NB: Some countries will incur additional import/customs duties – Skewed & Bent is not responsible for any additional charges.